Frequently Asked Questions

Q1 – When Should I ideally place an order for my cake?

At Rina’s Signature Desserts, we operate on a first-come, first-served basis for our cakes, to ensure the highest craftsmanship. We recommend you to book early to secure your spot. While we encourage planning ahead, we’re do try to accommodate last-minute requests when possible. Call us directly to check availability, even for short-notice orders. Your satisfaction is our priority, and we’re here to make every celebration sweet and memorable.

Q2 – How can I place an order?

To place an order you can WhatsApp us on 9881901921 or click on this link.
We suggest you send us the following details in advance –

• The occasion (wedding/birthday/anniversary etc.) and date of your event 

• Your party’s theme, cake’s design idea or any reference cake picture you have. You can take a look at hundreds of designs done by us on our instagram page.

• Weight of the cake (in Kgs) or if you are not clear about it, the number of guests (adults plus kids ) you need to serve.

• Customization details like your preference for flavors, decorations (Whipped cream/ Butter cream/ Fondant/ Ganache), with egg/eggless option etc.

• Delivery address where you need the cake.

• Time of cake cutting for the event.

Q3 – When is my order confirmed?

A 50% advance payment is needed for order confirmation. Please note that your order is not confirmed until 50% advance is received. Discussion over phone or WhatsApp, including conclusion over the design, does not mean your order is confirmed. We start working on your order only if we receive the advance. The balance 50% needs to be paid before delivery. You will get a photo of the final cake once it is ready after which you can make the balance payment. We do not dispatch the cake without balance payment.

Q4 – How do I decide my own cake designs as per my budget?

If you have a theme in mind, we suggest to look for the designs on google. For e.g. If your little one is crazy for ‘Cocomelon’, simply do a google search for ‘Cocomelon cake’ and you would get a lot of design ideas. Shortlist the designs you like and then we can help you select the designs that fit in your budget. We have designed many different cakes of various shapes, sizes, flavors and explored hundreds of cake designs. So, you can trust us for suggesting best possible customized cake solution for your requirement. There are many factors affecting the cost of a cake – like the design detailing and the work involved. Therefore, every cake design that you find on Google might not fit into your budget. But we will suggest you options that are Suitable for you.

Q5 – Which locations are you serving?

We are serving entire Mumbai area currently.

Q6 – What is the minimum weight for ordering cakes?

1kg is the smallest size of cakes we offer. Simple celebration cakes can be 1 Kg and designer cakes need to be at least 1.5 Kgs. Designer cakes need a minimum weight so that the cake is broad enough to hold the decorations and look good.
2-tiered cakes can be made in minimum 3kgs and 3-tiered cakes can be made in minimum 5 kgs.

Q7 – Cake pickup/Delivery and charges

If weight of the cake is more than 4kgs:
We deliver all cakes above 4kgs personally to your required location. It is preferable and safer since we know how to handle heavy cakes and most of these cakes will require on-site assembly/decoration etc.

If Weight of the Cake is less than 4 kgs:
All our cakes below 4 kgs are delivered via OLA/Uber Cabs and you need to pay the actual fare of the cab at the time of delivery. You may also pick up the cake from our location if you do not want it to be delivered.
We pack the cake safely and give all instructions to the driver for safe transport of the cake, however, we have no control on the cake once it leaves our premises. Therefore, we won’t be responsible for any damage to the cake in transport. When you opt for delivery, it is assumed that you accept the risk of transport of cake in the cab.

Q8 – Should I choose whipped cream / Butter cream / Fondant / Ganache based design?

It depends on your personal preference – we do cakes of all types. However, Butter Cream cakes are our specialty & the most loved choice. Fondant is a flexible sugar paste which allows for a wide range of design options for designer cakes. It can be air-brushed, draped and painted and most 3D design elements like animals, figurines etc. can only be made in fondant. You can have a full cream cake, a full fondant covered cake or a cake that would be in cream, with the decoration part in fondant. It all depends on your preference along with the design requirements.

Q9 – Can you replicate any design from Google / photo as it is?

You have to trust us to suggest you best of the design options, in your budget. With our cake designing experience, we can visualize how good a design would turn out to be as a cake. Few upfront disclaimers in terms of replication of designs –

• We will try our best to replicate and even better a design. However, cake designing is all handwork, therefore an exact replica of a design, including colors, is not possible. Variations in design and colors are inevitable.

• We do not guarantee exact matches to specific color shades because colors look different in different lighting and screens.

• We recommend using light colors on the cake. Very bright colors might bleed and leave color on cake/ hands/ mouth.

Q10 – Are your cake decorations edible?

Cream and Fondant parts are edible. However, wooden or plastic sticks/ straws/ toothpicks etc. used in structural support of design elements are inedible. Most of our prints, papers and inks are all edible as well.